Refund policy

Returns will only be accepted if the delivered product is not what was ordered (rare manufacturing mistake) or if it was damaged in transit.

DAMAGED OR FAULTY PRODUCTS

Do not accept delivery of any package which is obviously damaged. Alternatively, photograph the damaged packaging prior to opening and mark on the delivery docket that the packaging was damaged. Please inspect your purchases immediately. If there is damage you need to contact us within 24 hours of receipt, sending us some photos of the damage. Please note that no claim for replacement due to damage can be made after 24 hours.

In the rare event you discover a fault with a product, contact us immediately by telephone or email with a detailed description of the fault. Where appropriate, include photographs of the fault. KSB GREENHOUSE and/or our supplier will assess the fault and where appropriate will order you a replacement or repair at KSB GREENHOUSE or our supplier’s discretion.

KSB GREENHOUSE will endeavour to collect the damaged/faulty product as soon as possible but would appreciate some understanding with regard to third party couriers. In all cases the product(s) must be adequately packed to prevent further damage, preferably in the original packaging.

VAT & IMPORT DUTIES

KSB GREENHOUSE is responsible for paying all VAT on purchases to the relevant tax authorities. Additional import tax in relevant non-European states are the responsibility of the purchaser.

INTERNATIONAL REFUNDS

KSB GREENHOUSE  products are priced in Euros. In the event that a refund is issued, it will be made for the Euro price of the item when it was paid for.